Shipping and Returns

Shipping and Returns 15mm.eu

Standard Service

15mm.eu supplies its range of products worldwide using the standard delivery service from the Czech PostAll products are held in stock, so orders are usually despatched within two working days.

Where items are out of stock, we are ordering them after customer’s ordering form request. The delivery charge for the order will be applied to the first despatch, any subsequent despatch is not charged for. Whichever occurs, we will send you an update.

If we do not have items in stock, we will order them from our suppliers and inform you when we can deliver them painted – it can typically stand for 1 month. We usually need 2 weeks time for painting miniatures and 2 weeks for receive an order from our suppliers.

 

Postage and Packing Rates and Free Shipping

Postage and packing is charged on the total value of the order at the following rates:

Postage:  Czech Republic – 5 EUR/FREE shipping over 100 EUR, International – 15 EUR/FREE shipping over 100 EUR and Estore pick up is FREE.

 

Payment Options

Payment options: You can pay by wire transfer (check out with your local bank comission for wire transfer, as your local bank can charge you 10 EUR+ ) to mBank Czech Republic (EUR, CZK, GBP, USD) or PayPal/credit card.

 

Shipping Service Details

If you won’t receive your parcel in expected time manner, contact us. We will find out with Czech Post the tracking and inform you with details. All parcels are insured with Czech Post service.

 

Contact

Kindly contact us at orders@15mm.cz, in case of any questions.